---
name: ops-manual-acknowledgement
title: Operations Manual Acknowledgement
description: 'Drafts an enforceable Operations Manual Acknowledgement form recording an employee''s or franchisee''s receipt, understanding, and agreement to comply with company policies. Produces a litigation-ready record with affirmative statements, at-will disclaimers, policy cross-references, and signature blocks. Use when onboarding employees, onboarding franchisees, creating policy acknowledgement forms, or documenting manual receipt (trigger keywords: operations manual, policy acknowledgement, employee handbook receipt, onboarding form, manual compliance).'
author: CaseMark
author_url: https://github.com/CaseMark/skills/tree/main/skills/legal/ops-manual-acknowledgement
license: Apache-2.0
version: 0.1.0
execution_mode: open
jurisdiction: us
practice: employment
language: en
tags: [agreement, drafting, transactional]
---

# Operations Manual Acknowledgement

Drafts an enforceable acknowledgement form recording receipt, understanding, and agreement to comply with an operations manual — built to withstand scrutiny in termination proceedings, unemployment claims, or litigation.

## Prerequisites

1. **Company legal name** and any d/b/a
2. **Manual version** — title, effective date, revision number
3. **Relationship type** — employee (at-will or contract) or franchisee
4. **Jurisdiction** — state/territory for employment law compliance
5. **Key policies requiring express reference** — e.g., anti-discrimination, harassment, safety, confidentiality
6. **Witness/countersignature requirements** — whether HR or supervisor must co-sign
7. **Multilingual requirements** — whether translation is needed under applicable law

## Output Structure

### 1. Document Header

| Field | Content |
|---|---|
| Title | **OPERATIONS MANUAL ACKNOWLEDGEMENT** |
| Company | Full legal entity name |
| Manual reference | Title, version/edition, effective date |
| Document date | Date of execution |
| Reference no. | Internal tracking number (if used) |

### 2. Preamble

One paragraph establishing:
- Employee/franchisee acknowledges receipt of the identified manual
- Specific version/edition and effective date
- Whether this version supersedes prior versions
- Relationship to employment/franchise agreement (supplements vs. incorporates)

### 3. Affirmative Acknowledgement Statements

Draft as numbered first-person affirmations:

1. I have received a complete copy of the Operations Manual (version _____, effective _____)
2. I have read and understand its contents
3. I agree to comply with all policies and procedures contained therein
4. I understand violations may result in disciplinary action up to and including termination
5. I will seek clarification from [designated contact] on any policy I do not fully understand
6. I will stay informed of updates and amendments to the Manual
7. I will return all company property, including the Manual, upon separation

### 4. Key Policy Cross-References

If provided, include express acknowledgement of heightened-significance policies as an initialed checklist:

- Anti-discrimination and equal opportunity
- Harassment prevention
- Workplace safety / OSHA compliance
- Confidentiality and trade secrets
- Data privacy
- Drug and alcohol
- Social media / acceptable use

### 5. Disclaimers

Include all three; each is legally critical:

```text
AT-WILL DISCLAIMER (employment context):
This Acknowledgement and the Operations Manual do not constitute a contract
of employment. Unless a separate written agreement provides otherwise,
employment is at-will and may be terminated by either party at any time,
with or without cause or notice.

MODIFICATION RESERVATION:
The Company reserves the right to modify, amend, supplement, or rescind
any policy in the Operations Manual at any time, with or without notice.

NO CONTRACTUAL RIGHTS:
Nothing in the Operations Manual or this Acknowledgement creates
contractual rights or entitlements beyond those required by applicable law.
```

For **franchisee** context, replace the at-will disclaimer with language preserving the franchise agreement as the governing instrument; do not inadvertently create an employment relationship.

### 6. Employee/Franchisee Information Block

| Field | Entry |
|---|---|
| Full legal name (print) | _________________________ |
| Title / Position | _________________________ |
| Department / Division | _________________________ |
| Employee/Franchisee ID | _________________________ |
| Start date | _________________________ |

### 7. Signature Block

```text
By signing below, I acknowledge that I have received, read, and understood
the Operations Manual and agree to comply with all policies contained therein.

______________________________    ______________
Employee/Franchisee Signature      Date

______________________________
Printed Name


WITNESS / COMPANY REPRESENTATIVE (if required):

______________________________    ______________
Signature                          Date

______________________________    ______________
Printed Name                       Title
```

## Guidelines

- **Plain language** — accessible to all education levels while remaining legally precise; ambiguous terms are construed against the drafter (contra proferentem)
- **Version control** — always tie acknowledgement to a specific manual version; never use open-ended references
- **Multilingual compliance** — some jurisdictions (e.g., California for certain industries) require translated versions; flag when applicable `[VERIFY]`
- **Electronic signatures** — if e-signature is used, confirm compliance with ESIGN Act / UETA and state equivalents `[VERIFY]`
- **Retention** — signed originals must be maintained in personnel files per applicable record-retention schedules
- **Franchisee variant** — cross-reference the franchise agreement and FDD; do not create language that could be construed as an employment relationship `[VERIFY]`
- Keep to 1–2 pages for immediate use in HR/onboarding systems
- **All outputs require attorney review** in the applicable jurisdiction
